FAQ
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WHERE ARE YOU LOCATED?
Imogen is a Sydney based Makeup Artist, operating from her home studio in the Sutherland Shire.
DO YOU TRAVEL?
Currently, Imogen is only travelling for brides and commercial clients.
HOW FAR DO YOU TRAVEL?
Imogen is available interstate and internationally and travels up to 4 hours by car, before requiring a flight to your location. Flights and accommodation when necessary are to be met by the client.
WHY DO YOU CHARGE A TRAVEL FEE?
Your exact travel fee is calculated using a number of different factors such as distance, petrol, toll road fares, wear and tear on car, time packing and unpacking work station, and revenue lost during travel time. A minimum travel fee is charged to all locations.
HOW FAR IN ADVANCE CAN I BOOK MY MAKEUP WITH YOU?
You are able to book an appointment online up to 6 months in advance. Brides may secure their wedding date up to 15 months in advance.
WHY ISN'T THE DATE I NEED SHOWING ONLINE?
If a date is unable to be booked online, this means Imogen is unavailable (unless it exceeds the 6 month booking period, then the date has not opened). The booking system will always reflect Imogen's entire availability in real time, and may change with cancellations.
HOW DO I CHANGE MY APPOINTMENT?
In order to change your appointment to a different time or date, simply cancel your current appointment and create a new booking. Appointments cannot be rescheduled within 48 hours.
HOW DO I CANCEL MY APPOINTMENT?
You have free cancellation up to 48 hours prior to your appointment. If your appointment is at 12:00pm on Saturday, you need to cancel by 12:00PM on Thursday to avoid late fees. There is a link to cancel at the bottom of your confirmation email sent by 'Schedulista'. Any cancellation made after 48 hours and before 24 hours of your appointment will incur a 50% late cancellation fee. Any cancellation made within 24 hours of your appointment will incur the full cost of the reserved service; strictly no exceptions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Imogen accepts cash and eftpos payment on the day of your appointment. Imogen does not accept pre-payments via bank transfer, PayPal, or similar online systems.
WHY IS BRIDAL MAKEUP MORE EXPENSIVE?
A unique skill set is required to perform bridal makeup. Not only does the makeup itself require more time, preparation, embellishments, and use more products, but you are also receiving months of ongoing communication and support in the lead up to your wedding day. A great amount of emotional energy is invested into a Bride and her day, and unlike event makeup, being your bridal makeup artist means not taking on any other bookings that day, operating outside of "traditional" working hours, and completing out of scope tasks. This, combined with increased responsibility and admin play a factor in the inflated cost of bridal makeup.
DO I NEED TO BOOK IN A BRIDAL TRIAL?
A trial is not a requirement to book Imogen on your wedding day, however it is highly recommended. Even with full trust in Imogen to execute your dream makeup, she suggests collaborating on your look 4-8 weeks out from your wedding date, so you can make any adjustments based on your feedback
DO YOU OFFER A RECEPTION TOUCH UP SERVICE?
Yes! Please email info@imogenovijach.com to add this service to your wedding day. Kindly note this is subject to availability.